Privacy Policy

Information We Collect

When you use our platform, we gather different types of information to provide you with investment tools and services. Here's what we collect and why:

Personal Identification Information

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification numbers (when required for regulatory compliance)
• Financial information including investment history and risk tolerance

Technical Information

Our platform automatically collects certain technical data when you visit or use our services:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the platform
• Referring website addresses
• Application usage patterns and feature interactions

Financial Data

To process transactions and provide investment services, we collect:

• Bank account details for fund transfers
• Transaction history and investment portfolios
• Tax identification numbers
• Income and employment information (when necessary for account verification)

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose in delivering our investment services to you.

Primary Uses Include:

1. Account creation, verification, and ongoing management
2. Processing investment transactions and transfers
3. Providing customer support and responding to your inquiries
4. Sending important account notifications and updates
5. Analyzing platform performance to improve user experience
6. Complying with legal and regulatory requirements
7. Detecting and preventing fraudulent activities

We also use aggregated, anonymized data to understand how users interact with our platform. This helps us identify which features work well and which need improvement—but this data can't be traced back to you individually.

Data Sharing and Disclosure

We're not in the business of selling your personal information. However, there are specific situations where we share data with trusted partners or when legally required to do so.

Service Providers

We work with third-party companies that help us operate our platform. These include:

• Payment processors for handling transactions
• Cloud storage providers for secure data hosting
• Customer support platforms
• Analytics services (using anonymized data)
• Identity verification services

All these providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're required by law to share your information with:

• Financial regulatory authorities in Canada
• Law enforcement agencies (when presented with valid legal requests)
• Tax authorities for reporting purposes
• Courts or government agencies as required by law

Your Privacy Rights

Under Canadian privacy law, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

We'll respond to your requests within 30 days. If we need more time or can't fulfill a specific request due to legal obligations, we'll explain why.

Data Security Measures

Protecting your financial information is fundamental to everything we do. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or disclosure.

Technical Safeguards

• End-to-end encryption for data transmission (TLS 1.3)
• AES-256 encryption for stored data
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Secure backup systems with encrypted storage

Organizational Measures

Our team follows strict protocols to protect your information:

• Limited access to personal data on a need-to-know basis
• Regular security training for all employees
• Confidentiality agreements with all staff and contractors
• Incident response procedures for potential security breaches
• Regular review and updates of security policies

Data Retention and Deletion

We don't keep your information longer than necessary. However, as a financial services provider, we're required to retain certain records for specific periods.

Retention Periods

Different types of information have different retention requirements:

• Account information: Retained for 7 years after account closure (Canadian financial regulations)
• Transaction records: Kept for 7 years from the date of transaction
• Tax documents: Maintained for 7 years as required by CRA
• Marketing communications data: Deleted within 30 days of unsubscribing
• Technical logs: Typically retained for 90 days unless needed for security investigations

Deletion Process

When you request data deletion or when retention periods expire, we permanently remove your information from our active systems. Some data may remain in backup systems for up to 90 additional days before being completely purged.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your experience and understand how people use our services.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand platform usage patterns
• Session cookies: Maintain your logged-in state during your visit

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect platform functionality.

International Data Transfers

While Whoex Person operates in Canada, some of our service providers may process data outside the country. When this happens, we ensure appropriate safeguards are in place.

We only work with providers in countries recognized by Canadian authorities as having adequate data protection standards, or we implement additional contractual protections to ensure your information remains secure regardless of where it's processed.

Children's Privacy

Our investment platform is designed for adults. We don't knowingly collect personal information from anyone under 18 years of age. If we discover that we've inadvertently gathered data from a minor, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us at help@whoexperson.pro.

Changes to This Privacy Policy

We update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Third-Party Links

Our platform may contain links to external websites or services that we don't control. This privacy policy only applies to Whoex Person. When you click on third-party links, you're subject to their privacy practices—we encourage you to read their policies before sharing any personal information.